Refund policy
Returns & Refunds Policy – Ethereal Candle Crafters
Cooling-Off Period (Online Purchases)
In accordance with Section 44 of the Consumer Protection Act (CPA), you may cancel your order within 7 days of receiving it. Items must be unused and in original packaging. Return shipping costs may apply unless the item is defective.
Standard Returns (30 Days)
We accept returns within 30 days, provided items are unused and in original condition, and proof of purchase is provided.
Defective Goods
All products include a 30-day implied warranty. If a product is defective, you may choose a replacement or store credit. This applies to all products, including sale and custom items.
Non-Returnable Items
Unless defective, we do not accept returns on custom or personalised items, rush order items, sale items, or gift cards.
Refund Processing
Approved refunds are processed within 14 business days and will be issued via the original payment method.
Damaged in Transit
If your order arrives damaged, notify us within 48 hours of delivery via email at info@etherealcandlecrafters.com and provide photographic evidence. We will assess and resolve the issue in line with CPA requirements.
How to Request a Return or Refund
All refund requests must be in writing via email only. Please contact us at info@etherealcandlecrafters.com. All returns must be sent to 257 Ibis Lane, Krugersdorp, Johannesburg, South Africa.
Hand-poured in small batches
Every candle is made locally by hand with careful attention to finish, colour, and burn quality.
Original sculptural designs
Our forms are developed in-house, drawing inspiration from South African architecture, cultural motifs, organic silhouettes, and natural geometry.
Rich colour palettes
More than thirty shades inspired by South Africa’s diverse culture, ecology, landscapes, coastlines, and flora.
Crafted for everyday use
Beautiful objects should still be functional. Our candles are long-burning, low-drip, and designed to be enjoyed without feeling untouchable.